Amazon.com customer service

Amazon.com is one of the world's largest e-commerce and cloud-based retailers. Amazon has changed the way consumers buy products online with their innovative sales tools. Amazon offers a plethora of customer service options including toll free numbers, live chat, email and virtual sales assistance.

  • How to reach a live person:
    • Just hang on the line until someone picks up. There will be about 20 seconds of no sound on the line after they say the last option, but someone will pick up.
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by MSG


I had Amazon assist me with an issue from their delivery service, UPS. They were extemely helpful, knowledgeable, and understanding. Through several calls with Amazon and UPS I was able to confirm that UPS had misplaced the order and would need an additional day or two to locate it. Amazon offered to discount the item, as they are a class act, and as always, made me feel like I was dealing with the best in the business!

Posted by Anonymous


HI,
When will you offer local news for the Tidewater area of Virginia for the fire box?There's not a local news station nor a local weather station. This troublesome and I am hoping you can resolve this concern.

Posted by Anonymous


I bought the brand new fire stick, the newest generation, it is giving me a whole new set of problems. I have a new smart tv and I'm getting a message that the device does not support the output? Yet it worked just fine fo rthe first 2 weeks. The customer service that I used to love thru amazon is no longer custmer oriented like it used to be, might as well be calling sprint. Thye said they would replace the remote but I had to package it and drive it to my ups facility, 5 mils away? Thye deliver in my area every day... they can't schedule a pick up? IVery inconvenient and said no htank you, I will be switching to Roku instead.

Very dissapointed with Amaon's new policies, the reason I used them all the time seems to have dissapeared with ther new global consumer marketing push.

Seems even entering this comment is too much for Amazon?

Posted by Anonymous


I bought the brand new fire stick, the newest generation, it is giving me a whole new set of problems. I have a new smart tv and I'm getting a message that the device does not support the output? Yet it worked just fine fo rthe first 2 weeks. The customer service that I used to love thru amazon is no longer custmer oriented like it used to be, might as well be calling sprint. Thye said they would replace the remote but I had to package it and drive it to my ups facility, 5 mils away? Thye deliver in my area every day... they can't schedule a pick up? IVery inconvenient and said no htank you, I will be switching to Roku instead.

Very dissapointed with Amaon's new policies, the reason I used them all the time seems to have dissapeared with ther new global consumer marketing push.

Posted by Anonymous


on my e mail it states someone is using my account is this a scam>?

Customer Service Ratings

Based on 271 votes.

3.5

Get Immediate Help

Have a Amazon.com question? Get immediate Amazon.com support from HelpOwl.com.

Got an Idea?

Have an idea for Amazon.com? Submit, rate and comment on Amazon.com ideas by visiting IdeaIncite.com.

Corporate Office

Locate the Amazon.com corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Amazon.com customer service rankings, employee comments and much more from our sister site.

Amazon.com customer service news

Sears, Macy's, and JC Penney's pain

The more Prime subscribers Amazon attracts, the more third-party retailers join Amazon's marketplace. As a result, shoppers can find just about anything they're looking for on Amazon. Amazon's customer service, meanwhile, remains at the top of the ...


Why Amazon.com, Inc. (AMZN) Stock Could Fly to $1000 in 2017

We all know firsthand how frustrating most customer service experiences are. I wouldn't be surprised if some companies deliberately promote poor service just so you won't call them. This of course is just another reason why Amazon stock is so special.


Amazon.com Announces First Quarter Sales up 23% to $35.7 Billion

U.K. consumers ranked Amazon.co.uk #1 in customer satisfaction for the second consecutive year based on a 10,000-person poll by the Institute of customer service. Amazon Studios' Original Movies won three Academy Awards including Best Actor (Casey...

Related Companies

Listings for companies similar to Amazon.com: