America Online customer service

America Online was an internet service provider who offered dial-up service in the early 2000's. America Online re-branded as AOL and is now a media and content company. AOL provides customer support by phone, chat and email.

  • How to reach a live person:
    • Well, this is really a trick. I pressed "0" 6 times until ending up at a recording saying that they needed to pull up my account information. I then entered "#" 4 times until the recording gave up and said they would transfer me to a live person.
  • Hours of Operation:
    • Monday - Friday: 8am - 1am EST
      Saturday: 8am - 10pm EST
      Closed all major holidays
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • This information has not been added.
      Click here to update this department.
  • Hours of Operation:
    • Mon-Fri: 8am-1am EST
      Sat-Sun: 8am-10on EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This number will help you reach someone that can assist you with password/account issues for your AOL email address.

User Reviews

Posted by [email protected] and [email protected]


Totally unable to reach them in any manner. Tried telephoning and it just cuts off. You cannot even email or reach tech support unless you can sign-in with a password. BUT if you have lost the password you cannot reach anyone.

Posted by [email protected]


You sent letter and email my account for multi years, nothing changed...impossible to update. .grrr hare AOL

Posted by Da3Freys


I am very disappointed that I was never told about the increase in the price of aol. This is an expense I can not afford right now. Is there a inexpensive option.

Posted by Anonymous


Been trying for 3 weeks to resolve a password issue, with no results and no help !! Outsourcing to the Phillipines and India not a good idea. Horrible, frustrating experience. AOL go F yourself

Posted by Anonymous


Ever since my e-mail has changed from verizon to aol I have had trouble. I have my email password and keep trying to put it in and it won't take it. This happens every day and it is very frustrating. Also, I lost a lot of my emails when the switch happened from verizon to aol. Could you help any?

Customer Service Ratings

Based on 777 votes.

2.6

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Customer Service Scoreboard

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