Samsung customer service

Quickly locate Samsung technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Samsung page at any time.

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Tier 2 support hours 9 AM - 9 PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • The phone number to the case management team is 888-685-1358.

User Reviews

Posted by Anonymous


i bought a Samsung phone at wa;marts 5 months ago it fried, turned white then pink so i called the return department, honey plz, the lady was rude and rushing, i was so confusedat the end of0cnversation I'm still shuck up

Posted by Anonymous


i bought a Samsung phone at wa;marts 5 months ago it fried, turned white then pink so i called the return department, honey plz, the lady was rude and rushing, i was so confusedat the end of0cnversation I'm still shuck up

Posted by Anonymous


I purchased Samsung s 7edge in sceam of free gear vr but company and dealer now avoiding me and not providing me free gear vr, dealer said it will come to your home from company but still not receive dealer cheated with us and toll-free representive also helpless

Posted by Strell


buyer beware. they hold your money while they "review" you to purchase their products.
72 hours is what they say, and customer service is not.

no one speaks English and lie. do not buy from them.

Posted by Ruslan


It's terrible service. I bought unlocked phone Galaxy Note 5 for 600$.Few month after screen became purple, then blue and black at the and.More than half of year Samsung can't fix it. I spent a lot of time on phone calls and money.And I spent my guaranty. I went to office Samsung and Nothing. Because phone is unlocked they can't fix it.What?I must sent this phone to manufacture. Without vaucher how? its a company with worldwide reputation.Its a terrible to have a such service in USA.I had once again to buy another phone .

Customer Service Ratings

Based on 736 votes.

2.2

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Samsung customer service news

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Why I'm not buying the Galaxy S8 this year

... begrudgingly agreed to send me an ancient Note 4 as a loaner and even then they made it crystal-clear this was a special exception for me. I vowed right then to leave T-Mobile, because customer service was my main reason to stay. But they knew full ...

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