Tracfone customer service

TracFone is a wireless phone provider for service in the United States and Puerto Rico. Tracfone is a prepaid wireless service. TracFone is owned by Mexico's largest telecom company, America Movil. TracFone's customer service is almost entirely done via support pages. There is limited email support offered as well.

  • How to reach a live person:
    • Press 1 for English
      Press 4 at second menu
      Press 5 at third menu
  • Hours of Operation:
    • This number appears to be available 24/7. Officially, 8:00 a.m. to 10:00 p.m. (USA, Eastern times). Actually, operators state that the lines are closed at 9:45 p.m. Open Monday through Saturday
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Press 1 for English
      Press 1
  • Hours of Operation:
    • Mon-Sat: 8am-10pm ET
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • This is a direct number to a live human being
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • This is a direct number to a live person in Tracfone's coprorate office
  • Hours of Operation:
    • Mon-Fri: 8am-7pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by renee t. HKOZnibley


my phone just posted unregistered SIM I've had this service for at least 5 years and it give a message check call restrictions-34 call and system down and sent me to a service that wants to charge me 40.00 dollars

Posted by Anonymous


The last 2 tracfones that I have purchased have been JUNK. I have purchased a new phone and am requesting the number I have be closed out. 6162321366. I have a lot of minutes left but I guess they are just lost. This last phone, after entering code and pressing arrow to turn on, most of the time you had to try several times before it would work, then when trying to shut off could not shut off. Had to complete shut phone down to disconnect. The phone before that would just not hold a charge. Needless to say I am not happy.

Posted by Anonymous


My Phone Fell Out Of My Pocket And No Longer Works,need Your Help

Posted by Anonymous


My Tracphone Has Gone Black And Is Not Lighting Up. I Am A Senior 80 Years Old And I Live Alone. I Am Very Worried.

Posted by WILLOW NELSON


Wouldnt Transfer Our Minutes From Old Phone.. Even Though We Had It Paid Through May. F... T Phone

Customer Service Ratings

Based on 602 votes.

2.1

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Corporate Office

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Customer Service Scoreboard

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Tracfone customer service news

TracFone Net Adds Fall, Revenues Rise In Q4

Miami— No-contract cellular MVNO TracFone Wireless gained 101,000 net new subscribers in the fourth quarter, down sequentially from the third quarter's 385,000 and year-ago 616,000. The company ended the year with 26 million subscribers, up 9.9...


Miami Prepaid Phone Provider Taps Havas to Help It Grow U.S. Business

TracFone, which is launching a more aggressive push into the U.S. mobile market, has picked Havas Media Group as agency of record to help build the profile of the prepaid service provider, sources said. The Miami-based company awarded its media...


"Unlimited" claims cost TracFone $45m

The company's terms and conditions will be updated to describe the impact throttling can have on the functionality of services and TracFone agreed that users who contacted customer service would receive accurate information about throttling, suspension ...

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