Webroot customer service

Quickly locate Webroot technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Webroot page at any time.

  • How to reach a live person:
    • Press 3
  • Hours of Operation:
    • Mon-Fri: 7am-6pm MST
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User Reviews

Posted by edcoffin


I just completed a Secure Anywhere renewal (individual consumer). After download and run, my software still shows '7 days until expiration'. I spent over 40 minutes trying to submit a problem report (question) and no online automated response is applicable. It is after hours for consumer service. Highly inconvenient, not appropriate for a relatively expensive consumer product, indicates indifference to the individual customer. I will however wait overnight and call the toll free number.

Posted by Stefluv22


Just got off the line with a representative about a refund and it was great. He looked up my account saw the extra charge and assured me a refund with 3 to 4 business days.. Very Helpful and straight to the point!

Posted by robby


I just got off the phone with a representative in New Delhi. My call was answered immediately, he was polite, helpful and waited on the line for my process to complete. I am very impressed!

Posted by AJ


The help is non-existent. I left several messages with web support and they never contacted me. They used to have on-line support where they had specific operators to help configure your computer but that is gone. They called PC Security Health Check.

Posted by Anonymous


How can I uninstall webroot? When I got to add remove programs and click on remove, all I get is an INSTALLATION notice. Then when I've tried to call for help, I am put on hold for about a half hour with no one ever coming to the phone.

Customer Service Ratings

Based on 173 votes.

2.9

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Webroot customer service news

'Webroot made my PCs s*** the bed' – AV update borks biz machines hard

Updated Anti-malware firm Webroot has apologized after an update pushed out this week borked computers at unlucky companies, leaving the PCs unbootable. El Reg learned of the issue through reader Andrew, who reported that the Webroot 9.0.15.43...


Webroot macht Sicherheitslösung für Smart-Home-Netze verfügbar

Webroot hat einen Werkzeugkasten verfügbar gemacht (PDF), der mit dem Internet verbundene Haushaltsnetze gegen Angriffe und Bedrohungen absichert. Das Paket trägt den Namen „IoT Security Toolkit“, wobei IoT natürlich für „Internet of Things“ oder...


Webroot SecureAnywhere Internet Security Plus (2016)

... see our troubleshooting guide. bill edward • 3 weeks ago. Mcafee Antivirus Support, McAfee Help, McAfee Support Phone Number, McAfee Helpline Support, McAfee customer support, McAfee technical support, McAfee customer service,Contact McAfee ...

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